1. STANDARD REFUND TERMS
- You may request a refund within 30 days of purchase for annual products.
- You may request a refund within 24 hours of purchase for monthly products.
- In no event will you be eligible for more than one refund for the same product.
- A product must be cancelled before we can issue a refund.
- All refund requests must include the valid reason/proof you are asking for a refund and whether you want an In-store Credit.
2. PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
- Hosting (all plans)
- Server trial based deposits
- Application hosting trial base deposits
3. PRODUCTS NOT AVAILABLE FOR REFUND
- Domain Registration Service
- Expert Services
- Professional Web Design Services
- Website Re-wamp
- Hosting Connection paid Apps. Once set up, not refundable.
- Merchant Accounts
- Office Max Bundles
- Hosting Services (Expert Hands, custom support, etc.)
- Premium Domain Names
- Domain Auctions
- Redemption Fees
4. Domain Name Auto Renewals
For one-year renewals, refundable if canceled within 30 days after expiration (not necessarily within 30 days after renewal). For multiple years, refundable if canceled within five days after expiration. The ICANN fee is only not refundable of renewing a domain name.
5. Domain Name Renewals / Registration