|1. STANDARD REFUND TERMS
2. PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
3. PRODUCTS NOT AVAILABLE FOR REFUNDS
- You may request a refund within 30 days of purchase for annual products.
- You may request a refund within 24 hours of purchase for monthly products.
- In no event will you be eligible for more than one refund for the same product.
- A product must be cancelled before we can issue a refund.
- All refund requests must include the valid reason you are asking for a refund and whether you want an In-store Credit.
4. Domain Name Auto Renewals
- Appraisals. Express and Certified Appraisals are non-refundable if the customer already applied the credit.
- Domain Buy Service
- Expert Services
- Professional Web Design Services
- Hosting Connection paid Apps. Once set up, not refundable.
- Merchant Accounts
- Office Max Bundles
- Hosting Services (Expert Hands, custom support, etc.)
- Premium Domain Names
- Domain Auctions
- Redemption Fees
For one-year renewals, refundable if canceled within 45 days after expiration (not necessarily within 45 days after renewal). For multiple years, refundable if canceled within five days after expiration. The ICANN fee is only refundable within 5 days of renewing a domain name.
5. Domain Name Manual Renewals:
Refundable if canceled within five days of manual renewal.